Gaming should always be fun — never a source of stress or financial pressure. rivalry is fully committed to responsible gaming and provides every Filipino player with the tools, information, and support needed to keep it that way.
rivalry's responsible gaming framework is built around you — giving you full control over how, when, and how much you play.
From Manila to Mindanao, rivalry believes every Filipino player deserves a safe and enjoyable gaming experience. Here are the core principles that guide everything we do.
rivalry enforces a hard minimum age of 21 years for all players, in line with Philippine gambling regulations. Every account undergoes age verification during KYC. No exceptions, ever.
Set your own deposit, loss, and session time limits directly from your rivalry account dashboard. These limits take effect immediately and can only be reduced — not increased — without a mandatory cooling-off period.
Need a break? rivalry's self-exclusion feature lets you temporarily suspend or permanently close your account with a single request. During exclusion, you will not receive any marketing communications from rivalry.
rivalry can send you periodic session reminders showing how long you have been playing and how much you have wagered. These pop-up alerts help you stay aware and make informed decisions in real time.
If you feel you need a short break without fully closing your account, rivalry offers cooling-off periods ranging from 24 hours to 6 weeks. Your account is paused and no deposits can be made during this time.
rivalry's support team is trained to handle responsible gaming concerns with care and confidentiality. Whether you are in Manila, Cebu, Davao, or anywhere in the Philippines, help is always just a message away.
Activating self-exclusion on rivalry is straightforward and takes only a few minutes. Once activated, your account will be suspended for the duration you choose — and rivalry will honour that commitment fully.
Visit rivalry.live and sign in using your registered email and password. Make sure you are on the official rivalry platform.
Navigate to your profile menu and select "Responsible Gaming" or "Player Protection" from the account settings panel.
Select from a temporary cooling-off period (24 hours to 6 weeks), a longer self-exclusion (6 months to 5 years), or a permanent account closure.
Confirm your selection. Your account will be suspended immediately. rivalry will send a confirmation to your registered email address.
If you have trouble activating self-exclusion, contact rivalry support directly at [email protected]. Our team will process your request within 24 hours.
Set daily, weekly, or monthly deposit caps in Philippine Peso (₱).
Cap how much you can lose in a set period to protect your bankroll.
Limit how long you can play in a single session before being logged out.
Pause your account for a short period without permanently closing it.
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the early warning signs is the first and most important step toward getting help. rivalry encourages all players to be honest with themselves and to reach out if any of the following sound familiar.
If you identify with three or more of these signs, we strongly encourage you to use rivalry's self-exclusion tools or contact our support team. You can also reach out to PAGCOR's responsible gaming resources for additional guidance and professional support.
Continuing to play or increasing your bets in an attempt to win back money you have already lost — a common and dangerous pattern.
Using money set aside for rent, bills, groceries, or other essential expenses to fund your gaming activity.
Feeling the need to conceal how much time or money you spend on gaming from the people closest to you.
Repeatedly trying to reduce or stop gambling but finding yourself unable to follow through, even when you genuinely want to.
Missing work, school, or family obligations because of time spent gambling, or feeling restless and irritable when not playing.
Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling activity.
Take a moment to honestly reflect on your gaming habits. This is not a clinical diagnostic tool — it is a simple self-check to help you stay aware. If you answer "yes" to several of these questions, consider using rivalry's responsible gaming tools or speaking to a professional.
Have you ever spent more money on gambling than you originally planned?
Do you find yourself thinking about gambling when you are doing other things?
Have you ever felt anxious, irritable, or restless when you tried to stop gambling?
Have you gambled to escape problems, stress, or negative feelings?
Have you lied to someone close to you about how much you gamble?
Has gambling ever caused problems with your finances, relationships, or work?
If you answered yes to any of the above, rivalry encourages you to take action today. Use our tools or reach out for support — there is no shame in asking for help.
Activate Self-Exclusion Nowrivalry works alongside Philippine regulatory bodies and support organisations to ensure players always have access to professional help. If you or someone you know needs support, these resources are available.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes player education, self-exclusion registries, and support referrals for Filipino players experiencing gambling-related harm.
Contact PAGCOR directly through their official channels for responsible gaming assistance.
The Philippine Department of Health operates a 24/7 mental health crisis hotline. If gambling-related stress is affecting your mental health or the wellbeing of your family, trained counsellors are available to help.
DOH Mental Health Hotline: 1553 (available 24/7, toll-free)
rivalry's dedicated responsible gaming support team is available around the clock. Whether you need help setting limits, activating self-exclusion, or just want to talk through your concerns, we are here for you — confidentially and without judgment.
Email: [email protected]
rivalry is here to make sure your gaming experience stays fun, safe, and within your means. Set your limits, know your boundaries, and enjoy everything rivalry has to offer — slots, live casino, bingo, and more — the responsible way. Remember: you must be 21 or older to play.